Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. Just as we pay attention to detail in our designs, we ask that you ensure returned items reflect the quality we sent you.

To start a return or exchange, please follow the steps below. Our process is designed to be straightforward—because your time matters as much as your style.

How to Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the subject line “Return/Exchange Request” and include:

• Your order number
• The item(s) you wish to return or exchange
• Reason for return/exchange
• Whether you prefer a refund or exchange (if exchanging, specify size/color preference)

Step 2: Wait for Approval

Our customer care team will respond within 1-2 business days (matching our order processing time) with a Return Authorization Number and instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship

Place the item(s) in their original packaging, include the original packing slip, and ship to:

Lauren Moshi Shop Returns
2761 Poplar Avenue
San Diego, CA 92111
USA

We recommend using a trackable shipping service and keeping your receipt. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

Step 4: Processing

Once we receive your return, we’ll inspect it within 3-5 business days and notify you via email about the status. For exchanges, we’ll ship the new item promptly using your preferred shipping method.

Return/Exchange Request Template

To make the process easier for our creative community, here’s a template you can use:

Send this to [email protected], and we’ll guide you through the rest—just like our customer care team assists with payment questions or order modifications.

Refunds: Timing and Methods

We process refunds with the same attention to detail we apply to designing our collections:

Timing

• After we receive and inspect your return, refunds are processed within 5-7 business days.
• Depending on your payment method and financial institution, it may take an additional 3-10 business days for the refund to appear in your account.

Method

• Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• If you used PayPal, the refund will go back to your PayPal account.
• Store credit is available upon request and is issued immediately after return approval.

International Returns

As a global brand serving creators and students worldwide (with exceptions for Asia and some remote areas), we accept international returns. Please note:

• You are responsible for any customs duties or taxes incurred during the return shipment.
• Return shipping times may vary based on your location and carrier.
• Refunds will be issued in USD, and currency conversion differences may apply.

We’re based in San Diego but here for you, wherever you are in your creative journey.